Returns & Exchanges

How fast will my order ship?

We know riders can’t wait when it comes to their horses. That’s why we process orders quickly – most ship within 1-2 business days. Many customers receive their packages in just 2-3 days. Every order includes tracking, so you always know where your gear is.

What is Equinavia’s return and exchange policy?

We want you to feel confident shopping with us. If something doesn’t fit or isn’t right, you can return or exchange it within our standard return window. We’re committed to making the process simple and transparent – because the bond between horse and rider should never be interrupted by complicated policies.

Do you ship internationally?

Yes! We ship across the United States and to Canada, with secure, trackable delivery options. Our international customers appreciate that we bring Scandinavian-inspired equestrian gear right to their barn doors.

Can I speak to a real person if I need help?

Absolutely. Our customer service team is made up of knowledgeable, passionate representatives who care about finding the right solution for you and your horse. Whether by phone or email, we’re here to provide the kind of support larger marketplaces often can’t.

Are your products high quality?

Yes. Excellence is at the heart of everything we do. Our products are crafted with care, tested for durability, and designed to perform – from the barn to the arena. Riders consistently highlight the craftsmanship and value they receive from Equinavia gear.

Do you offer good value or sales?

We believe in accessibility – making premium equestrian gear within reach for all riders. That means fair everyday pricing, seasonal promotions, and special sales events. Customers often tell us they’re thrilled to find high-quality products at such great value.

Is shopping on Equinavia.com easy and secure?

Yes. Our website is designed for a smooth, simple checkout, with secure payment options you can trust. Customers often mention how easy it is to shop and how quickly their orders arrive.

How are orders packaged?

Every item and order is carefully packed to ensure it arrives in perfect condition. We know your gear is more than just equipment – it’s part of your daily partnership with your horse – so we treat it with the respect it deserves.

What makes Equinavia products unique?

Our products reflect Scandinavian horsemanship values – practical, reliable, and beautifully designed. From premium rider apparel to durable horse gear, everything is created to enhance the connection and confidence between horse and rider. That’s what sets us apart.

Order Status

How can I track my order?

Log in to “My Account” to find the tracking ID in the email you received from us confirming your order.

Can I add something to my order after it's been placed?

Please contact customer service. We’ll do our best to accommodate your request before your order ships.