Refund policy

Return & Refund Policy

Last Updated: August 21, 2026

1. Return Window

Equinavia offers US customers who purchased directly from equinavia.com 30 days from the carrier's delivery scan date to request a return for a refund or size exchange.

2. Return Eligibility

To qualify for a return or exchange, items must be in unused, unwashed, undamaged condition and in their original factory packaging with all tags attached. The following items are non-returnable and non-exchangeable:

  • Soiled, worn, washed, or customer-damaged items.

  • Customized or made-to-order products.

  • Final Sale, Clearance, or non-returnable promotional items.

  • Free Gifts included as part of a promotional offer.

  • International orders (due to customs duties).

3. Return Shipping & Process

Returns and exchanges are authorized at Equinavia’s discretion.

  • Continental USA ($99+ Orders): For eligible orders totaling $99 or more before tax within the continental United States, Equinavia provides one prepaid FedEx return label per order.

  • Orders Under $99 or Outside Continental USA: For orders under $99, BUYER must purchase their own postage through their carrier of choice and is entirely responsible for ensuring the item arrives at our facility in the condition it was sent.

Please send returns to:

Equinavia
Attn: Returns
1100 Buckingham St.
Watertown, CT 06795
USA

Once received at our warehouse, returns take up to 3 business days to process. Refunds are credited to the original form of payment.

4. Exchanges

Exchanges are permitted exclusively for a different size of the exact same product. We do not process exchanges for a different color or product. If the requested size is unavailable, you will be offered a comparable product or a refund.

For eligible orders of $99 or more in the continental USA, Equinavia will cover the outbound shipping cost to send the first replacement back to you. If you request additional exchanges after the first on the same original order, you will be responsible for all associated return and outbound shipping costs.

5. Defective or Damaged Items

If an item arrives damaged, faulty, or incomplete, BUYER is eligible for a replacement at no additional charge. If a defective item was worn or used before the defect was discovered, it must be washed before returning it to Equinavia. Minor product variations or color differences do not constitute a defect claim.

6. Transit & Lost Return Shipments

Risk of loss during return shipping remains with the sender. If a return package is lost in transit back to Equinavia, compensation or credit will only be considered if a valid carrier tracking number is provided.